# Tirver help center

> Guides for every part of Tirver: the widget, the inbox, the AI agent, the help center, feedback, the roadmap, the changelog, billing and the developer docs.

## [Getting started](https://tirver.com/help/collection/getting-started.md)

Set up a workspace and go live.

- [What Tirver is and what is in it](https://tirver.com/help/what-is-tirver.md): A tour of the Tirver modules and how customers and your team use them.
- [Create your workspace](https://tirver.com/help/create-your-workspace.md): Sign up, name your workspace and follow the Get started checklist.
- [Install the widget](https://tirver.com/help/install-the-widget.md): Add the Tirver messenger to your product with one script tag.
- [Identify signed-in customers](https://tirver.com/help/identify-signed-in-customers.md): Tell the widget who is signed in, with a hash from your server, so nobody can read another customer's conversations.
- [Limit the widget to your domains](https://tirver.com/help/allowed-domains.md): Choose which websites may load your widget.
- [Invite your team](https://tirver.com/help/invite-your-team.md): Invite teammates as admins or agents and manage who has access.
- [Switch modules on and off](https://tirver.com/help/switch-modules-on-and-off.md): Turn Tirver features on or off for your workspace and widget.

## [Inbox](https://tirver.com/help/collection/inbox.md)

Answer conversations as a team.

- [Views, search and assignment](https://tirver.com/help/views-and-assignment.md): Find the conversations that need you and assign them to the right person.
- [Replies, notes, mentions and tags](https://tirver.com/help/reply-notes-and-tags.md): Answer customers, keep internal notes for the team and label conversations.
- [Saved replies](https://tirver.com/help/saved-replies.md): Insert a prepared answer from the reply box in one keystroke.
- [Snooze, close and reopen conversations](https://tirver.com/help/snooze-and-close.md): Pause a conversation until later, finish it, or bring it back.
- [Customer details and history](https://tirver.com/help/customer-details.md): See who you are talking to and what they asked before.
- [Resize and collapse inbox panels](https://tirver.com/help/resize-and-collapse-inbox-panels.md): Shape the five-column inbox to your screen, with the mouse or the keyboard.

## [AI agent](https://tirver.com/help/collection/ai-agent.md)

Teach it, set its limits, track its cost.

- [Set up the AI agent](https://tirver.com/help/set-up-the-ai-agent.md): Name it, choose its tone and decide when it answers.
- [Add knowledge sources](https://tirver.com/help/add-knowledge-sources.md): Upload documents or crawl your website so the AI agent has something to answer from.
- [How the AI agent answers](https://tirver.com/help/how-the-ai-agent-answers.md): What the agent looks at, what it says, and when it steps back.
- [Handoff rules](https://tirver.com/help/handoff-rules.md): Decide when the AI agent passes a conversation to a person.
- [What counts as a resolution](https://tirver.com/help/what-counts-as-a-resolution.md): How Tirver decides that the AI agent resolved a conversation, and what it costs.
- [Test the AI agent](https://tirver.com/help/test-the-agent.md): Try questions on the agent before customers do, without using credits.
- [AI usage and credits](https://tirver.com/help/ai-usage-and-credits.md): Read the usage page and see how many credits are left.

## [Help center](https://tirver.com/help/collection/help-center.md)

Write and publish articles.

- [Write your first article](https://tirver.com/help/write-your-first-article.md): Write, preview and publish a help article.
- [Organise articles in collections](https://tirver.com/help/collections.md): Group articles into collections so customers can browse them.
- [How customers find your articles](https://tirver.com/help/how-customers-find-articles.md): The widget Help tab, search, and the public feeds you can use on your own site.
- [Article ratings](https://tirver.com/help/article-ratings.md): See which articles helped and which need work.

## [Feedback, roadmap and changelog](https://tirver.com/help/collection/feedback-roadmap-changelog.md)

Collect ideas and announce what ships.

- [Feedback boards and posts](https://tirver.com/help/feedback-boards-and-posts.md): Collect ideas, let customers vote, and decide what happens to each one.
- [The roadmap](https://tirver.com/help/the-roadmap.md): Show customers what is planned, in progress and shipped.
- [Publish a changelog entry](https://tirver.com/help/publish-a-changelog-entry.md): Announce what shipped, link the ideas behind it and tell the people who asked.

## [Messenger](https://tirver.com/help/collection/messenger.md)

Make the widget yours and set your hours.

- [Customize the widget](https://tirver.com/help/customize-the-widget.md): Set the accent colour, theme, position, greeting and tabs of your messenger.
- [Business hours and the away message](https://tirver.com/help/business-hours-and-away-message.md): Tell Tirver when your team is online and what customers see when it is not.

## [Team, billing and reports](https://tirver.com/help/collection/team-billing-reports.md)

People, plans, credits and numbers.

- [Team roles and permissions](https://tirver.com/help/team-roles.md): What owners, admins and agents can do.
- [Billing, plans and AI credits](https://tirver.com/help/billing-and-credits.md): How the Tirver suite and AI resolutions are billed, and where to see your balance.
- [Redeem a code](https://tirver.com/help/redeem-a-code.md): Apply a lifetime deal or promotional code to your workspace.
- [Your profile and account menu](https://tirver.com/help/your-profile.md): Set your name and picture, switch between light and dark, and log out.
- [Conversation volume and response times](https://tirver.com/help/conversation-reports.md): Read the Reports page for conversation volume, AI resolutions and article ratings.

## [Security and privacy](https://tirver.com/help/collection/security-privacy.md)

Keep customer data safe.

- [Security and your customers' data](https://tirver.com/help/security-and-data-privacy.md): How Tirver keeps conversations separate, who can see what, and the controls you hold.

## For developers

- [REST API](https://tirver.com/help/api.md): Read conversations and reply, look up customers, read and draft articles, file feedback and read the changelog from your own code.
- [MCP server](https://tirver.com/help/mcp.md): Let an AI assistant such as Claude search articles, read conversations and draft replies.