# Business hours and the away message

> Tell Tirver when your team is online and what customers see when it is not.

Business hours tell Tirver when a person is likely to answer. They drive the away message and the AI agent's coverage.

## Set your hours

1. Open **Settings, Messenger, Hours**.
2. Choose your **Time zone**.
3. For each day, switch **Open** on and set **Opens** and **Closes** times. A day that is off is shown as Closed.
4. Select **Save**. Use **Discard** to go back to what was saved.

A closing time earlier than the opening time means the day runs past midnight.

## The away message

Under **When the team is away**, write the message customers see outside your hours, for example when you will be back.

## Let the AI agent keep answering

Switch on **Let the AI agent keep answering outside these hours** so customers still get help when nobody is online.

## How the AI agent uses your hours

In [the agent's settings](https://tirver.com/help/set-up-the-ai-agent.md) you can choose to answer at any time, or only outside business hours. With no days set, every hour counts as outside business hours.

Source: https://tirver.com/help/business-hours-and-away-message