# Inbox

> Answer conversations as a team.

- [Views, search and assignment](https://tirver.com/help/views-and-assignment.md): Find the conversations that need you and assign them to the right person.
- [Replies, notes, mentions and tags](https://tirver.com/help/reply-notes-and-tags.md): Answer customers, keep internal notes for the team and label conversations.
- [Saved replies](https://tirver.com/help/saved-replies.md): Insert a prepared answer from the reply box in one keystroke.
- [Snooze, close and reopen conversations](https://tirver.com/help/snooze-and-close.md): Pause a conversation until later, finish it, or bring it back.
- [Customer details and history](https://tirver.com/help/customer-details.md): See who you are talking to and what they asked before.
- [Resize and collapse inbox panels](https://tirver.com/help/resize-and-collapse-inbox-panels.md): Shape the five-column inbox to your screen, with the mouse or the keyboard.