# Conversation volume and response times

> Read the Reports page for conversation volume, AI resolutions and article ratings.

Open **Reports** in the app to see how support is going. Pick a date range with the range picker.

## Summary figures

| Figure | Meaning |
|---|---|
| Conversations | Conversations started in the range. |
| Resolved by AI | Conversations where the AI agent recorded a resolution. |
| Median first reply by a person | How long customers waited for a human reply, typically. |
| Articles rated helpful | Helpful ratings on help articles. |

## Charts and tables

**Conversations per day** charts volume over the range, and **By week** gives a table with conversations, AI resolutions and median first reply per week. **Article ratings** lists helpful and not helpful counts.

Days are in UTC.

## Empty ranges

Until customers use your widget there is nothing to show. A longer range may help. The page explains when no data exists yet.

## About resolutions

The AI resolution figure follows the working rule described in [what counts as a resolution](https://tirver.com/help/what-counts-as-a-resolution.md). That rule is not final.

This page needs the Reports module. See [switch modules on and off](https://tirver.com/help/switch-modules-on-and-off.md).

Source: https://tirver.com/help/conversation-reports