# Customer details and history

> See who you are talking to and what they asked before.

The details panel sits to the right of every conversation. It gives you context without leaving the thread.

## What it shows

| Section | Contents |
|---|---|
| Customer | Name, email, when they were last seen and when they became a customer. |
| User id | The id your product passed when you [identified the customer](https://tirver.com/help/identify-signed-in-customers.md). |
| Assignee and tags | Who owns the conversation and its labels. |
| Summary | A short extract of the conversation so far. |
| Other conversations | Earlier conversations with the same customer. |
| Feedback | Feedback posts linked to this conversation. |

Each section is a collapsible group, so you can keep open the ones you use.

## Anonymous visitors

If you do not identify customers, you will see little more than the conversation itself. [Identify signed-in customers](https://tirver.com/help/identify-signed-in-customers.md) to get names and emails automatically.

## Hide the panel

Select the panel icon in the thread header to collapse the details panel. See [resize and collapse inbox panels](https://tirver.com/help/resize-and-collapse-inbox-panels.md).

Source: https://tirver.com/help/customer-details