# Feedback boards and posts

> Collect ideas, let customers vote, and decide what happens to each one.

Feedback gives customers a place to tell you what they want, and gives you a way to show you listened.

## Create a board

Boards group ideas, for example Integrations or Mobile app.

1. Open **Feedback**.
2. In the **Boards** column, type a name under **New board**.
3. Add it.

## Posts

Add ideas yourself with **New post**, for example after a customer asks for something in a chat. You can also file posts from code with the [API](https://tirver.com/help/api/feedback-posts.md) or from an assistant with the [MCP server](https://tirver.com/help/mcp/triage-feedback.md). Customers cannot post new ideas from the widget yet. A post has a title, a description, votes and comments.

Search posts, filter by board and sort the list to find what matters most.

## Votes and comments

Customers vote for the ideas they want, and you can see who voted. Comment as the team to ask a question or give an update. Replies show on the post.

## Statuses

Set a status as the idea moves along.

| Status | Meaning |
|---|---|
| In review | New. You have not decided yet. |
| Planned | You intend to build it. |
| In progress | You are working on it. |
| Shipped | It is live. |
| Declined | You decided not to build it. |

A post can move forward or back along In review, Planned, In progress and Shipped. Any post in review can be declined. A declined post can only be reopened, and a shipped post cannot be declined unless you move it back first.

## Merge duplicates

When two posts ask for the same thing, open one and choose **Duplicate of another post**, then pick the original. Votes come together on the post you keep.

## Delete a post

Use **Delete post** on the post's page.

Planned, in progress and shipped posts appear on your [roadmap](https://tirver.com/help/the-roadmap.md).

Source: https://tirver.com/help/feedback-boards-and-posts