# How customers find your articles

> The widget Help tab, search, and the public feeds you can use on your own site.

## In the widget

When the Help center module is on, the widget has a **Help** tab. Customers can search your published articles or open a collection. Searching happens before they write to you, so many questions never reach the inbox.

If you have no published articles yet, the tab says **No articles yet**.

## On your own site

Every published article is also available from a public address, so you can show it on your own website or feed it to other tools. Replace `WORKSPACE` with your workspace address name.

| Address | Returns |
|---|---|
| `https://app.tirver.com/api/public/WORKSPACE/help` | JSON with your collections and published articles. Add `?q=` to search and `?collection=` to filter. |
| `https://app.tirver.com/api/public/WORKSPACE/help/ARTICLE` | One article as JSON. |
| `https://app.tirver.com/api/public/WORKSPACE/help/ARTICLE.md` | The same article as Markdown. |

These addresses return only published articles and are cached for a short time. They answer with an error when the Help center module is off.

## For the AI agent

Articles are read by customers. The AI agent answers from [knowledge sources](https://tirver.com/help/add-knowledge-sources.md), so add your articles there as documents, or crawl a page that shows them.

Source: https://tirver.com/help/how-customers-find-articles