# Draft replies from your editor

> Use an assistant to prepare replies to open conversations, then review and send them in Tirver.

This guide shows a typical flow with an assistant in your editor or chat window. You need an API key with `conversations:read`, `help-center:read` and `conversations:write`. See [connect an assistant](https://tirver.com/help/mcp/connect.md).

## The flow

1. Ask for the queue: "List my open Tirver conversations that mention the calendar sync."
2. The assistant calls `list_conversations`, then `get_conversation` for each match.
3. Ask it to check your help center: "Find the article about reconnecting a calendar."
4. It calls `search_articles` and quotes what the article says.
5. Ask for a draft: "Draft a reply for the first one, friendly, and link the article."
6. The assistant calls `draft_reply` and tells you the draft is saved.

## Review and send

The draft is saved as an internal note on the conversation, starting with "Draft reply (from an AI assistant, not sent):". Open the conversation in Tirver, read the note, then copy it into a reply, change what you like and send it, or ignore it. It is a note, so it is visible to your team only. Nothing reaches the customer before you send a reply yourself.

## Good prompts

- Give the tone: "short and warm", "formal".
- Ask it to cite the article it used.
- Ask it to flag any conversation it is unsure about instead of drafting.

## What the assistant will not do

Through MCP it cannot send a reply, close or assign a conversation, or publish an article. Those stay with your team.

Source: https://tirver.com/help/mcp/draft-replies