# Triage feedback with an assistant

> Turn customer requests from conversations into feedback posts and article drafts.

Customers often ask for things in a chat that never become feedback. An assistant can help you catch them. This guide needs an API key with `conversations:read`, `help-center:read`, `feedback:write` and, for article drafts, `help-center:write`.

## The flow

1. Ask: "Look at Tirver conversations from this week that ask for a feature."
2. The assistant calls `list_conversations` and `get_conversation`, then summarises the requests it found.
3. Ask: "File each of these as feedback, linked to its conversation."
4. For each one it calls `create_feedback_post` with the `conversation_id`. The post is linked to the conversation and its customer, who gets the first vote. A conversation can have only one post.

## Spot gaps in the help center

Ask: "Which of these questions are not answered in our articles?" The assistant calls `search_articles` for each topic. For gaps, say: "Start a draft article for the missing ones." It calls `create_article_draft`.

## Then review in Tirver

- Open **Feedback** to review the new posts. Merge duplicates and set a status.
- Open **Help center** to polish and publish the drafts.

The assistant files and drafts. You decide what is real and what is public.

Source: https://tirver.com/help/mcp/triage-feedback