# Snooze, close and reopen conversations

> Pause a conversation until later, finish it, or bring it back.

Use the buttons in the thread header to move a conversation through its life.

## Snooze

Snooze hides a conversation until a time you choose. Select **Snooze**, then pick **1 hour**, **Tomorrow** or **Next week**. The conversation moves to the **Snoozed** view and comes back when the time is up.

Snooze is useful when you are waiting on the customer or on a colleague.

## Close

Select **Close** when the customer is helped. The conversation moves to **Closed**. Closing does not send the customer a message.

A conversation the AI agent answered and that nobody else touched, then closed, can count as an [AI resolution](https://tirver.com/help/what-counts-as-a-resolution.md).

## Reopen

Select **Reopen** on a closed conversation to make it open again.

Source: https://tirver.com/help/snooze-and-close