# Team roles and permissions

> What owners, admins and agents can do.

Every person in a workspace has one role.

| Role | Conversations | Help center and feedback | Settings and billing |
|---|---|---|---|
| Owner | All | Write and publish | Everything, including billing |
| Admin | All | Write and publish | Everything except billing |
| Agent | Assigned and unassigned | Write drafts | None |

## What agents see

An agent works the inbox: their own conversations and the unassigned queue. In settings they see **Team** and their own **Profile**, and nothing else.

## Who can do what

- **Messenger, Modules and Billing** settings are for admins and owners. Only an owner can redeem codes.
- Only admins and owners can change the AI agent, its knowledge sources and its handoff rules.
- Only an owner can make someone an owner or change an owner's role.

## Keep an owner

A workspace always has at least one owner. Make someone else an owner before you leave or step down.

See [invite your team](https://tirver.com/help/invite-your-team.md).

Source: https://tirver.com/help/team-roles