# Test the AI agent

> Try questions on the agent before customers do, without using credits.

Test before you switch the agent on for everyone. Testing does not use credits.

1. Open **AI agent**.
2. Find **Test the agent**.
3. Type a question a customer might ask, then send it.

The answer comes from your saved sources, the same way a customer's answer would.

## What to try

- Questions your support team gets every week.
- Questions you expect the sources to answer, and a few they should not.
- A request to talk to a person, to check your [handoff rules](https://tirver.com/help/handoff-rules.md).

## If the answer is wrong or missing

1. Check **Knowledge** for the right source and make sure it is **Indexed**.
2. Add the missing page or document.
3. Adjust the [extra instructions](https://tirver.com/help/set-up-the-ai-agent.md) if the tone or scope is off.
4. Test again.

Only admins can test the agent.

Source: https://tirver.com/help/test-the-agent