# Views, search and assignment

> Find the conversations that need you and assign them to the right person.

The inbox is where customer conversations from the widget arrive. Views are ready-made lists, so everyone can see what is theirs and what is waiting.

## Views

| View | What it shows |
|---|---|
| Your inbox | Open conversations assigned to you. |
| Unassigned | Open conversations nobody owns yet. New chats start here. |
| All open | Every open conversation. |
| AI agent | Conversations the AI agent is handling or has handled. |
| Snoozed | Conversations you paused until later. |
| Closed | Finished conversations. |

Below these you also get a view per teammate and a view per tag, so you can see everything one person owns or everything tagged `bug`.

## Search and sort

Type in **Search conversations** to filter the list. Sort by **Newest**, **Oldest** or **Waiting longest**, which puts the customers who have waited the most at the top.

## Assign a conversation

Open a conversation and use the **Assignee** dropdown in the details panel, or select **Assign to me**. Choose **Unassigned** to give it back to the queue.

While a conversation is assigned to a person, the AI agent stays out of it.

## Counts

The Inbox item in the navigation shows how many conversations need attention.

Related: [reply, notes and tags](https://tirver.com/help/reply-notes-and-tags.md), [snooze and close](https://tirver.com/help/snooze-and-close.md).

Source: https://tirver.com/help/views-and-assignment