# What Tirver is and what is in it

> A tour of the Tirver modules and how customers and your team use them.

Tirver is customer support for SaaS teams. One workspace holds a messenger widget for your product, a shared inbox, an AI agent that answers from your own material, a help center, a feedback board, a roadmap and a changelog.

## The modules

Every module has its own switch, so you only run what you need.

| Module | What it does |
|---|---|
| Live chat and inbox | The widget in your product and the shared inbox where your team answers. |
| AI agent | Answers customer questions from the sources you give it and hands over to a person when needed. |
| Help center | Articles customers can search in the widget. |
| Feedback | Boards for ideas, with votes and comments. |
| Roadmap | A public view of planned, in progress and shipped ideas. |
| Changelog | Release notes customers see in the widget and on a changelog page. |
| Reports | Conversation volume, response times and AI resolutions. |

## Two sides

Your team works in the Tirver app at app.tirver.com. Your customers meet Tirver as a launcher in the corner of your product. Opening it shows tabs for Messages, Help, Ideas and News, depending on which modules are on.

## Where to go next

1. [Create your workspace](https://tirver.com/help/create-your-workspace.md).
2. [Install the widget](https://tirver.com/help/install-the-widget.md) in your product.
3. [Add knowledge sources](https://tirver.com/help/add-knowledge-sources.md) and [switch on the AI agent](https://tirver.com/help/set-up-the-ai-agent.md).
4. [Invite your team](https://tirver.com/help/invite-your-team.md).

Source: https://tirver.com/help/what-is-tirver