[New: an MCP server for AI assistants](https://tirver.com/help/mcp.md) # Customer support that works when you can’t. A smart AI agent that resolves customer questions and guides users through your product, with chat, help center, feedback, roadmap and changelog. [Create a workspace](https://app.tirver.com/signup) [Read the docs](https://tirver.com/help/api.md) Monthly, yearly or 3-year plans, with AI credits in every plan. - **Resolves questions**: Works from your help center, documents and website. - **Guides users**: Walks customers through steps in your product. - **Hands over**: Passes to a person on request or when unsure. ## See each module at work. ### Inbox - **Views**: Yours, unassigned, team and AI-handled conversations. - **Notes and tags**: Internal notes, mentions, tags and the saved reply picker. - **Customer details**: Profile, a short summary and past conversations beside every chat. ### AI agent - **Resolves questions**: Works from your help center, documents and website. - **Guides users**: Walks customers through steps in your product. - **Hands over**: Passes to a person on request or when unsure. ### Help center - **Your domain**: A public knowledge base customers can search. - **In the widget**: Customers search articles before they write to you. - **Article ratings**: See which articles helped and which did not. ### Feedback - **Ideas and votes**: Customers post ideas and vote on them. - **From a chat**: Turn a conversation into a feedback post. - **Your reply**: Comment as the team and set a status. ### Roadmap - **Public roadmap**: Planned, in progress and shipped. - **Fed by feedback**: Posts move here when you set a status. - **Vote counts**: See demand on every card. ### Changelog - **Release notes**: Write an entry and publish it to your changelog. - **Linked feedback**: Publishing marks the post as shipped. - **Announcements**: Voters hear by email and in the widget. ### Widget settings - **Your brand**: Accent color, theme and launcher position. - **Tabs**: A tab shows only when its module is on. - **Live preview**: See the widget as customers will. ## A support agent at your disposal. It resolves customer questions and guides users through your product, including when nobody on your team is online. - **It resolves**: It works a question through to an answer from your help center, documents and website, and links what it used. - **It guides**: It walks users through setup and how-to steps, right inside the widget. - **It covers for you**: It keeps helping outside business hours and hands over when a person is needed. ### Try the widget yourself. This is the messenger your customers see. Ask a question, ask for a person, search the help articles or vote on an idea. The company and answers are made up, but the behavior is the product’s. - [How the AI agent answers](https://tirver.com/help/how-the-ai-agent-answers.md) - [Install the widget](https://tirver.com/help/install-the-widget.md) - [Customize the widget](https://tirver.com/help/customize-the-widget.md) - [Handoff rules](https://tirver.com/help/handoff-rules.md) ## From a chat to the changelog. 1. **A customer asks**: The request arrives in your inbox from the widget. 2. **You file it**: Turn the conversation into a feedback post others can vote on. 3. **It moves**: Set a status and the post appears on your public roadmap. 4. **Everyone hears**: Publish a changelog entry and every voter is told. ## One workspace instead of four tools. | The job | Usually a separate | In Tirver | |---|---|---| | Talk to customers | Live chat and help desk tool | Widget and shared inbox | | Resolve questions around the clock | AI chatbot add-on | A support agent, paid for in plan credits | | Document the product | Knowledge base tool | Help center on your domain | | Collect ideas and announce | Feedback board and changelog tools | Feedback, roadmap and changelog | ## Plans that grow with your team. Every plan has the whole suite and a monthly allowance of AI credits. Pay monthly, or yearly and every 3 years to get months free. Plans bill monthly, yearly or every 3 years. Prices below are per month. | Plan | Monthly | Yearly | 3 years | AI credits each month | Workspaces | Team seats | Knowledge sources | Indexed pages | API keys | |---|---|---|---|---|---|---|---|---|---| | Solo | $79 per month | $65.83 per month (save 2 months) | $65.83 per month (save 6 months) | 99 | 1 | 3 | 25 | 1,000 | 2 | | Growth | $159 per month | $132.50 per month (save 2 months) | $132.50 per month (save 6 months) | 220 | 3 | 10 | 100 | 5,000 | 5 | | Scale | $299 per month | $249.17 per month (save 2 months) | $249.17 per month (save 6 months) | 450 | 5 | 25 | 300 | 20,000 | 20 | | Enterprise | Contact us | Contact us | Contact us | Custom | Custom | Custom | Custom | Custom | Custom | The AI agent spends one credit for each conversation it resolves, not for each message. A conversation counts as resolved when the agent replied, no teammate replied, it was not handed over and it is now closed. Handing a conversation to your team costs nothing, and neither do replies in the Test the agent box. Each plan includes credits every month. Extra credit packs are offered in Settings, Billing. [Create a workspace](https://app.tirver.com/signup). Enterprise is sold by contact: hello@tirver.com. Live pricing: https://tirver.com/pricing ## Questions teams ask first **How much does Tirver cost?** Tirver has plans from a solo founder to a larger team, and Enterprise by contact. Each has the whole suite, a monthly allowance of AI credits and its own limits. Yearly plans give two months free and 3-year plans six months free. The AI agent spends one credit for each conversation it resolves, and handoffs to your team are free. [See pricing](https://tirver.com/pricing.md) **How long does setup take?** The Get started checklist has five steps: create the workspace, install the widget, add knowledge sources, switch on the AI agent and invite your team. It counts about three minutes a step. [Create your workspace](https://tirver.com/help/create-your-workspace.md) **How does the AI agent answer?** It answers only from the sources you give it and links each source it used. If no source answers, or the customer asks for a person, it hands the conversation to your team. [How the AI agent answers](https://tirver.com/help/how-the-ai-agent-answers.md) **What can I add as knowledge sources?** Upload PDF, Word, Markdown, text and HTML files of up to 25 MB, or point the agent at a sitemap or a page on your website and re-crawl when it changes. [Add knowledge sources](https://tirver.com/help/add-knowledge-sources.md) **Can a person take over a conversation?** Yes. The agent hands over when the customer asks for a person, when no source answers, on billing disputes and on phrases you choose. Your team sees why in a note, and the agent stops replying. [Handoff rules](https://tirver.com/help/handoff-rules.md) **Which languages does it support?** The Tirver app and widget are in English. The AI agent answers from the sources you add, so it works best when they are in the language your customers write in. [How the AI agent answers](https://tirver.com/help/how-the-ai-agent-answers.md#languages) **What happens to our customers’ data?** Each workspace is separate, and only its members can see its conversations. The AI agent uses only the sources you add, and you can delete any source at any time. [Security and your customers’ data](https://tirver.com/help/security-and-data-privacy.md) **How secure is the widget?** Sign customers in with a hash from your server so nobody can read another customer’s chats, and limit the widget to your own domains. [Control the widget](https://tirver.com/help/security-and-data-privacy.md#control-the-widget) **Is there an API or an MCP server?** Yes. The REST API is for your own code, and the MCP server lets an assistant such as Claude search articles, read conversations and draft replies. The MCP server never messages a customer: its write tools leave an internal note or a draft that a person reviews. [API docs](https://tirver.com/help/api.md) **Can I cancel or change my plan?** Yes. Owners can switch plans, update payment details, see invoices or cancel under Settings, Billing, using Manage payment and invoices. If you get stuck, write to hello@tirver.com. [Cancel or change plan](https://tirver.com/help/billing-and-credits.md#cancel-or-change-plan) **Can I use only chat and the AI agent?** Yes. Each module has its own switch, and modules that are off stay out of your widget. [Switch modules on and off](https://tirver.com/help/switch-modules-on-and-off.md) ## Paste one snippet and go live. ```html ``` 1. Create your workspace and invite your team. 2. Add the widget script to your app. 3. Add knowledge sources and switch on the AI agent.