# Tirver

> Customer support for SaaS teams: an AI support agent that resolves customer questions and guides users, plus live chat, a help center, feedback boards, a roadmap and a changelog. Each module is optional.

Every page on this site has a Markdown version at the same address ending in .md. The whole site as one file: [llms-full.txt](https://tirver.com/llms-full.txt)

## Product

- [Tirver, customer support that works when you can’t](https://tirver.com/index.md): Tirver gives SaaS teams an AI support agent that resolves customer questions and guides users, with live chat, a help center, feedback, a roadmap and a changelog.

## Help center

- [Tirver help center](https://tirver.com/help.md): Guides for setting up and running Tirver.
- [Getting started](https://tirver.com/help/collection/getting-started.md): Set up a workspace and go live.
  - [What Tirver is and what is in it](https://tirver.com/help/what-is-tirver.md): A tour of the Tirver modules and how customers and your team use them.
  - [Create your workspace](https://tirver.com/help/create-your-workspace.md): Sign up, name your workspace and follow the Get started checklist.
  - [Install the widget](https://tirver.com/help/install-the-widget.md): Add the Tirver messenger to your product with one script tag.
  - [Identify signed-in customers](https://tirver.com/help/identify-signed-in-customers.md): Tell the widget who is signed in, with a hash from your server, so nobody can read another customer's conversations.
  - [Limit the widget to your domains](https://tirver.com/help/allowed-domains.md): Choose which websites may load your widget.
  - [Invite your team](https://tirver.com/help/invite-your-team.md): Invite teammates as admins or agents and manage who has access.
  - [Switch modules on and off](https://tirver.com/help/switch-modules-on-and-off.md): Turn Tirver features on or off for your workspace and widget.
- [Inbox](https://tirver.com/help/collection/inbox.md): Answer conversations as a team.
  - [Views, search and assignment](https://tirver.com/help/views-and-assignment.md): Find the conversations that need you and assign them to the right person.
  - [Replies, notes, mentions and tags](https://tirver.com/help/reply-notes-and-tags.md): Answer customers, keep internal notes for the team and label conversations.
  - [Saved replies](https://tirver.com/help/saved-replies.md): Insert a prepared answer from the reply box in one keystroke.
  - [Snooze, close and reopen conversations](https://tirver.com/help/snooze-and-close.md): Pause a conversation until later, finish it, or bring it back.
  - [Customer details and history](https://tirver.com/help/customer-details.md): See who you are talking to and what they asked before.
  - [Resize and collapse inbox panels](https://tirver.com/help/resize-and-collapse-inbox-panels.md): Shape the five-column inbox to your screen, with the mouse or the keyboard.
- [AI agent](https://tirver.com/help/collection/ai-agent.md): Teach it, set its limits, track its cost.
  - [Set up the AI agent](https://tirver.com/help/set-up-the-ai-agent.md): Name it, choose its tone and decide when it answers.
  - [Add knowledge sources](https://tirver.com/help/add-knowledge-sources.md): Upload documents or crawl your website so the AI agent has something to answer from.
  - [How the AI agent answers](https://tirver.com/help/how-the-ai-agent-answers.md): What the agent looks at, what it says, and when it steps back.
  - [Handoff rules](https://tirver.com/help/handoff-rules.md): Decide when the AI agent passes a conversation to a person.
  - [What counts as a resolution](https://tirver.com/help/what-counts-as-a-resolution.md): How Tirver decides that the AI agent resolved a conversation, and what it costs.
  - [Test the AI agent](https://tirver.com/help/test-the-agent.md): Try questions on the agent before customers do, without using credits.
  - [AI usage and credits](https://tirver.com/help/ai-usage-and-credits.md): Read the usage page and see how many credits are left.
- [Help center](https://tirver.com/help/collection/help-center.md): Write and publish articles.
  - [Write your first article](https://tirver.com/help/write-your-first-article.md): Write, preview and publish a help article.
  - [Organise articles in collections](https://tirver.com/help/collections.md): Group articles into collections so customers can browse them.
  - [How customers find your articles](https://tirver.com/help/how-customers-find-articles.md): The widget Help tab, search, and the public feeds you can use on your own site.
  - [Article ratings](https://tirver.com/help/article-ratings.md): See which articles helped and which need work.
- [Feedback, roadmap and changelog](https://tirver.com/help/collection/feedback-roadmap-changelog.md): Collect ideas and announce what ships.
  - [Feedback boards and posts](https://tirver.com/help/feedback-boards-and-posts.md): Collect ideas, let customers vote, and decide what happens to each one.
  - [The roadmap](https://tirver.com/help/the-roadmap.md): Show customers what is planned, in progress and shipped.
  - [Publish a changelog entry](https://tirver.com/help/publish-a-changelog-entry.md): Announce what shipped, link the ideas behind it and tell the people who asked.
- [Messenger](https://tirver.com/help/collection/messenger.md): Make the widget yours and set your hours.
  - [Customize the widget](https://tirver.com/help/customize-the-widget.md): Set the accent colour, theme, position, greeting and tabs of your messenger.
  - [Business hours and the away message](https://tirver.com/help/business-hours-and-away-message.md): Tell Tirver when your team is online and what customers see when it is not.
- [Team, billing and reports](https://tirver.com/help/collection/team-billing-reports.md): People, plans, credits and numbers.
  - [Team roles and permissions](https://tirver.com/help/team-roles.md): What owners, admins and agents can do.
  - [Billing, plans and AI credits](https://tirver.com/help/billing-and-credits.md): How the Tirver suite and AI resolutions are billed, and where to see your balance.
  - [Redeem a code](https://tirver.com/help/redeem-a-code.md): Apply a lifetime deal or promotional code to your workspace.
  - [Your profile and account menu](https://tirver.com/help/your-profile.md): Set your name and picture, switch between light and dark, and log out.
  - [Conversation volume and response times](https://tirver.com/help/conversation-reports.md): Read the Reports page for conversation volume, AI resolutions and article ratings.
- [Security and privacy](https://tirver.com/help/collection/security-privacy.md): Keep customer data safe.
  - [Security and your customers' data](https://tirver.com/help/security-and-data-privacy.md): How Tirver keeps conversations separate, who can see what, and the controls you hold.

## Developers

- [Introduction, Tirver REST API](https://tirver.com/help/api.md): What the Tirver REST API is for, the base address and a first request.
- [Authentication, Tirver REST API](https://tirver.com/help/api/authentication.md): Create an API key and send it as a bearer token.
- [Permissions, Tirver REST API](https://tirver.com/help/api/permissions.md): The scopes an API key can hold and what each one allows.
- [Errors, Tirver REST API](https://tirver.com/help/api/errors.md): The error format, status codes and how to handle them.
- [Pagination, Tirver REST API](https://tirver.com/help/api/pagination.md): Walk through long lists with a cursor.
- [Rate limits, Tirver REST API](https://tirver.com/help/api/rate-limits.md): How many requests you can make and what to do when you hit the limit.
- [Conversations, Tirver REST API](https://tirver.com/help/api/conversations.md): List, read, reply to and close conversations.
- [Customers, Tirver REST API](https://tirver.com/help/api/customers.md): Look up the customers who write to you.
- [Articles, Tirver REST API](https://tirver.com/help/api/articles.md): Read help center articles, search them and create drafts.
- [Feedback posts, Tirver REST API](https://tirver.com/help/api/feedback-posts.md): Read the ideas on your boards and file new ones.
- [Changelog entries, Tirver REST API](https://tirver.com/help/api/changelog-entries.md): Read your release notes with the API, or from the public endpoint without a key.
- [Overview, Tirver MCP server](https://tirver.com/help/mcp.md): What the Tirver MCP server is, what an assistant can do with it and how it differs from the REST API.
- [Connect an assistant, Tirver MCP server](https://tirver.com/help/mcp/connect.md): Create an API key and add the Tirver MCP server to Claude, Cursor or any MCP client.
- [Tools, Tirver MCP server](https://tirver.com/help/mcp/tools.md): Every tool the Tirver MCP server offers, with inputs and the scope each needs.
- [Permissions, Tirver MCP server](https://tirver.com/help/mcp/permissions.md): How API key scopes decide which tools an assistant sees, and why write tools never reach customers.
- [Errors and limits, Tirver MCP server](https://tirver.com/help/mcp/limits.md): What assistants see when something goes wrong, and how request limits work.
- [Draft replies from your editor, Tirver MCP server](https://tirver.com/help/mcp/draft-replies.md): Use an assistant to prepare replies to open conversations, then review and send them in Tirver.
- [Triage feedback with an assistant, Tirver MCP server](https://tirver.com/help/mcp/triage-feedback.md): Turn customer requests from conversations into feedback posts and article drafts.

## Updates

- [Tirver changelog](https://tirver.com/changelog.md): Product updates from Tirver. Latest: see the page.
- [Changelog feed](https://tirver.com/changelog/rss.xml): RSS.
- [Tirver newsletter](https://tirver.com/newsletter.md): Subscribe to Tirver product updates by email.