Article ratings

At the end of an article, customers can say whether it helped. Those ratings tell you where to spend your writing time.

How a customer rates

Each identified customer gives one rating per article, helpful or not helpful. If they rate again, the new rating replaces the old one. Ratings need an identified customer, which is how Tirver keeps one vote per person.

Where you see ratings

• In Help center, the Found helpful column shows the share of readers who rated an article helpful.
• Inside an article, the editor shows the same figures.
• In Reports, the Article ratings section lists helpful and not helpful counts for the range you pick, and the summary shows how many articles were rated helpful.

Using the figures

An article with many views and a low helpful share is the best one to rewrite first. If customers of the AI agent are handed over on the same topic, add the missing answer to the article and to your knowledge sources.