How customers find your articles

In the widget

When the Help center module is on, the widget has a Help tab. Customers can search your published articles or open a collection. Searching happens before they write to you, so many questions never reach the inbox.

If you have no published articles yet, the tab says No articles yet.

On your own site

Every published article is also available from a public address, so you can show it on your own website or feed it to other tools. Replace WORKSPACE with your workspace address name.

Address	Returns
https://app.tirver.com/api/public/WORKSPACE/help	JSON with your collections and published articles. Add ?q= to search and ?collection= to filter.
https://app.tirver.com/api/public/WORKSPACE/help/ARTICLE	One article as JSON.
https://app.tirver.com/api/public/WORKSPACE/help/ARTICLE.md	The same article as Markdown.

These addresses return only published articles and are cached for a short time. They answer with an error when the Help center module is off.

For the AI agent

Articles are read by customers. The AI agent answers from knowledge sources, so add your articles there as documents, or crawl a page that shows them.