Organise articles in collections

Collections are the groups customers see in the widget, for example Getting started or Billing.

Create a collection

1. Open Help center.
2. In the Collections column, enter a name in New collection. For example Billing.
3. Add it.

The list shows each collection with the number of articles in it. All articles shows everything, and No collection shows articles you have not filed yet.

Put an article in a collection

Open the article and choose the collection under Article settings.

Rename or delete a collection

Select a collection, then use Rename collection or Delete collection.

Filter the list

Within a collection, switch between All, Published and Drafts to find what needs attention. The table shows each article’s status, views, how many readers found it helpful and when it was updated.

What customers see

In the widget’s Help tab, customers see collections with their article counts and can open one to browse. Collections with no published articles are not shown to them.