What Tirver is and what is in it
Tirver is customer support for SaaS teams. One workspace holds a messenger widget for your product, a shared inbox, an AI agent that answers from your own material, a help center, a feedback board, a roadmap and a changelog.
The modules
Every module has its own switch, so you only run what you need.
| Module | What it does |
|---|---|
| Live chat and inbox | The widget in your product and the shared inbox where your team answers. |
| AI agent | Answers customer questions from the sources you give it and hands over to a person when needed. |
| Help center | Articles customers can search in the widget. |
| Feedback | Boards for ideas, with votes and comments. |
| Roadmap | A public view of planned, in progress and shipped ideas. |
| Changelog | Release notes customers see in the widget and on a changelog page. |
| Reports | Conversation volume, response times and AI resolutions. |
Two sides
Your team works in the Tirver app at app.tirver.com. Your customers meet Tirver as a launcher in the corner of your product. Opening it shows tabs for Messages, Help, Ideas and News, depending on which modules are on.
Where to go next
- Create your workspace.
- Install the widget in your product.
- Add knowledge sources and switch on the AI agent.
- Invite your team.
Did this answer your question?