AI usage and credits

The agent’s cost follows its resolutions. The Usage tab under AI agent shows where you stand.

What the page shows

Figure	Meaning
Credits left	What you can still spend.
Used this month	Credits spent on resolutions this month.
Resolved by AI this month	Conversations the agent resolved.
Handed to the team this month	Conversations the agent passed to a person.
Resolution rate	The share the agent resolved without help.

A chart shows resolutions per day for the last 30 days, and a table gives usage by month with resolved, handed off and credits used.

Credits

Each resolution uses credits. Handoffs do not cost anything. When your balance is low, you can Buy extra credits. Credit pack sizes and prices have not been set yet, so buying opens later. See billing and credits.

Reading the numbers

A high resolution rate usually means your sources cover your questions well. A high handoff count points to topics your sources miss. Open the handed-over conversations, then add what was missing under Knowledge.