Business hours and the away message
Business hours tell Tirver when a person is likely to answer. They drive the away message and the AI agent’s coverage.
Set your hours
- Open Settings, Messenger, Hours.
- Choose your Time zone.
- For each day, switch Open on and set Opens and Closes times. A day that is off is shown as Closed.
- Select Save. Use Discard to go back to what was saved.
A closing time earlier than the opening time means the day runs past midnight.
The away message
Under When the team is away, write the message customers see outside your hours, for example when you will be back.
Let the AI agent keep answering
Switch on Let the AI agent keep answering outside these hours so customers still get help when nobody is online.
How the AI agent uses your hours
In the agent’s settings you can choose to answer at any time, or only outside business hours. With no days set, every hour counts as outside business hours.
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