Customize the widget

Make the messenger look like part of your product. Open Settings, Messenger. A live preview beside the form shows exactly what customers will see.

Only admins and owners can change these settings.

Appearance

Setting	Choices
Accent color	Blue, Teal, Amber or Ink, or your own colour as six hex digits after a #, for example #2f6fed.
Theme	Match the visitor, Light or Dark.
Launcher position	Bottom right or Bottom left.
Greeting	The welcome line customers see when they open the widget.

The launcher picks readable text on top of your colour automatically.

Tabs in the widget

Tab	Shows	Needs module
Messages	Live chat and the AI agent	Live chat
Help	Search and read help articles	Help center
Ideas	Vote on ideas and see the roadmap	Feedback
News	Latest changelog entries	Changelog

A tab shows only when its module is on. Use the Visible switch to hide a tab even when its module is on. See switch modules on and off.

Save

Select Save. Customers see the change on their next page load, with no new snippet to install.

On phones

On narrow screens the messenger opens full screen, so customers have room to type.