Inbox
Answer conversations as a team.
- Views, search and assignmentFind the conversations that need you and assign them to the right person.
- Replies, notes, mentions and tagsAnswer customers, keep internal notes for the team and label conversations.
- Saved repliesInsert a prepared answer from the reply box in one keystroke.
- Snooze, close and reopen conversationsPause a conversation until later, finish it, or bring it back.
- Customer details and historySee who you are talking to and what they asked before.
- Resize and collapse inbox panelsShape the five-column inbox to your screen, with the mouse or the keyboard.