Customer details and history

The details panel sits to the right of every conversation. It gives you context without leaving the thread.

What it shows

Section	Contents
Customer	Name, email, when they were last seen and when they became a customer.
User id	The id your product passed when you identified the customer.
Assignee and tags	Who owns the conversation and its labels.
Summary	A short extract of the conversation so far.
Other conversations	Earlier conversations with the same customer.
Feedback	Feedback posts linked to this conversation.

Each section is a collapsible group, so you can keep open the ones you use.

Anonymous visitors

If you do not identify customers, you will see little more than the conversation itself. Identify signed-in customers to get names and emails automatically.

Hide the panel

Select the panel icon in the thread header to collapse the details panel. See resize and collapse inbox panels.