Feedback boards and posts
Feedback gives customers a place to tell you what they want, and gives you a way to show you listened.
Create a board
Boards group ideas, for example Integrations or Mobile app.
- Open Feedback.
- In the Boards column, type a name under New board.
- Add it.
Posts
Add ideas yourself with New post, for example after a customer asks for something in a chat. You can also file posts from code with the API or from an assistant with the MCP server. Customers cannot post new ideas from the widget yet. A post has a title, a description, votes and comments.
Search posts, filter by board and sort the list to find what matters most.
Votes and comments
Customers vote for the ideas they want, and you can see who voted. Comment as the team to ask a question or give an update. Replies show on the post.
Statuses
Set a status as the idea moves along.
| Status | Meaning |
|---|---|
| In review | New. You have not decided yet. |
| Planned | You intend to build it. |
| In progress | You are working on it. |
| Shipped | It is live. |
| Declined | You decided not to build it. |
A post can move forward or back along In review, Planned, In progress and Shipped. Any post in review can be declined. A declined post can only be reopened, and a shipped post cannot be declined unless you move it back first.
Merge duplicates
When two posts ask for the same thing, open one and choose Duplicate of another post, then pick the original. Votes come together on the post you keep.
Delete a post
Use Delete post on the post’s page.
Planned, in progress and shipped posts appear on your roadmap.