Triage feedback with an assistant

Customers often ask for things in a chat that never become feedback. An assistant can help you catch them. This guide needs an API key with conversations:read, help-center:read, feedback:write and, for article drafts, help-center:write.

The flow

1. Ask: “Look at Tirver conversations from this week that ask for a feature.”
2. The assistant calls list_conversations and get_conversation, then summarises the requests it found.
3. Ask: “File each of these as feedback, linked to its conversation.”
4. For each one it calls create_feedback_post with the conversation_id. The post is linked to the conversation and its customer, who gets the first vote. A conversation can have only one post.

Spot gaps in the help center

Ask: “Which of these questions are not answered in our articles?” The assistant calls search_articles for each topic. For gaps, say: “Start a draft article for the missing ones.” It calls create_article_draft.

Then review in Tirver

• Open Feedback to review the new posts. Merge duplicates and set a status.
• Open Help center to polish and publish the drafts.

The assistant files and drafts. You decide what is real and what is public.